5 ways to improve the service quality of a Hotel

Every effort should be made to create service standards that place an emphasis on providing outstanding service to each and every guest if a hotel is serious about establishing a "world-class" service culture. Consistency is a hallmark of great service and one of the main differentiators between average and excellent service. Repeatable is another way of saying consistency. One of the most important qualities for a hotel general manager to have is faith in the competence of their personnel in all situations. It doesn't matter if it's the middle of the night or the middle of the day, if it's a weekday or the weekend, if it's raining or sunny, or if anyone is actually at work that day.

 

Hotel owners and managers are well-versed in the importance of providing a pleasant stay for their guests because they work in the service sector. In an increasingly competitive market, it is the new social as well as professional realities, as well as modern technologies, that may help hotels provide guests with an experience they will never forget. The Oasis Hotel is an excellent Three star hotel in Vadodara, that offers luxurious rooms and ample amenities.

 

Here are five suggestions for enhancing your hotel's service to consistently impress your customers penned down by The Oasis Hotel - the most distinguished as well as noted Four star hotel in Vadodara near airport offering lavish stays at budget prices.

1.   Always make each and every customer feel like a VIP:

Guests may not all be famous people or royalty, but if they are made to feel like they are, they will have a fantastic time and be eager to return. Regardless of a person's "position," you should train your personnel to treat them with respect, care, and a feeling of urgency. If you provide excellent service, your customers will come again and again, and even better, they'll tell their friends about you. Another perk is that any problems that may arise are less noticeable while guests are in such a good mood.

2.   Make exercise a constant focus, not an occasional activity:

This may seem difficult, given that most workers in the field are already putting in excessive hours. New technologies are saving the day by providing access to high-quality education without requiring extensive time commitments from students. More and more hotels are seeing the advantages of integrating just-in-time training solutions like Performance Support Systems into their established methods of teaching employees (PSS). How exactly do these setups function?

 

Assume, for the sake of argument, that you have recently built a new PMS. You could either send your front desk staff to training seminars, make them go through extensive e-learning programmes, or (worst case scenario) just throw them in with the passenger waiting and have them call the hotel helpdesk if they can't figure it out. Instead, your hotel personnel can get real-time guidance from Performance Support.

3.   Provide individualised attention to your clients:

Maintaining consistency does not include providing identical treatment to each and every customer. In order to provide outstanding service, you must tailor your approach to the specific needs of each individual customer and make them feel that they are the only ones who matter at that very moment. The ability to have a front desk clerk that knows your name greets you by name, remembers your preferences, and is knowledgeable about the area is invaluable. If you are looking for the best budget hotels in Baroda, Gujarat, The Oasis Hotel is the best pick for you.

 

Just-in-time training using performance support technologies can also be used to deliver exceptional, individualised service to each and every one of your customers. If you have a PMS, Performance Support can help you decipher your guests' individual preferences. It displays contextually relevant tooltips at the precise moment they are needed, freeing up agents to concentrate on building meaningful relationships with guests and leaving a memorable impression.

4.   Start on a positive note with new employees:

Recent studies reveal that the hospitality business has one of the highest turnover rates, with an average turnover in the United States at 31% and as high as 34% in the United Kingdom. This high rate of turnover is detrimental to any business since it causes decreased output, demoralised employees, and subpar service to customers. As a result of this outbreak, upscale lodgings are reevaluating their guest-welcome policies.

 

According to onboarding surveys, new hires who participated in a structured onboarding programme had a 69% higher chance of sticking with a company for up to three years. Unlike earlier new employee orientation programmes, which were one-day events, a strong onboarding plan today includes a continual approach that will stay with the individual throughout their employment tenure and support them in achieving greater job performance.

5.   Revamp your technology toolkit:

Even though the hospitality industry is among the oldest in the world, it shouldn't be a surprise that current technology is necessary for hotels to operate at their highest level. According to a recent study, hotels are quickly implementing hotel management software to automate daily tasks, manage staff, generate financial reports, and streamline the check-in and check-out process. This saves time, frees up hotel staff from more laborious duties, and enhances the guest experience.